Physician Chief of an outpatient service line

“Nancy got to know our team better than we knew ourselves. She taught us about communication, the importance of active listening and cultural humility, how to make high-quality connections, and working through organizational change with an open mind…With Nancy’s support, our team has slowly developed mutual trust and accountability. The dynamics between leadership and staff have shifted toward greater alignment, increased personal ownership, and true collaboration. We are a much more cohesive team. We’ve even developed more resilience and greater flexibility… We have deep gratitude for everything we learned through Nancy’s guidance.”